Chocolate Gourmet Truffles Guarantee
Product Quality
If you are not completely satisfied with the quality of the product, we will provide a full refund. Does not include shipping and packing fees. Please note: For large orders (over $100.00) Chocolate Gourmet Truffles.com requires a return of goods to the shipper before refund will be provided.
Delivery Time
Our Chocolate Gourmet truffles are fresh handmade and homemade, Because we are having so many orders lately we reserve the right to deliver your order in 72 business ours, in case of holidays and days off we could extend this time up to a week, depending on the volume of the orders. if you place an order and we will have a small delay we will let you know as soon is possible.
Late Shipment
We guarantee the quality and timely shipment of our products. If your product ships late and arrives after the expected arrival day, we will provide a full refund of charges incurred for the shipment. We reserve the right to deliver your order in 72 hours after the payment, we cannot ship and deliver the order at the same day, or even the next day, because we are having so much orders we cannot do it anymore.
Late Delivery
Chocolate Gourmet Truffles.com depends on UPS for shipping products. UPS has an extremely high rate of on-time delivery. In the rare case where Chocolate Gourmet Truffles.com ships a package on-time but UPS causes a late delivery, we will refund your shipping charges. Please note: If the customer provides an inaccurate shipping address, this guarantee does not apply.
We also ship using USPS service, if you choose this option in the check out beware that in the rare case where Chocolate Gourmet Truffles.com ships a package on-time but USPS causes a late delivery, we will refund your shipping charges. Please note: If the customer provides an inaccurate shipping address, this guarantee does not apply.
Heat Damage
Due to the fact that chocolate can be damaged by heat, Chocolate Gourmet Truffles.com has special rules for hot weather shipping. When shipments are high risk, we will offer insurance and special package (during checkout) to protect against heat damage. If insurance and special package is offered but not purchased, the shipment is not guaranteed.
Delivery Attempts
Chocolate Gourmet Truffles.com does not guarantee shipments with inaccurate delivery addresses. If a signature is required for a particular shipment (as specified during checkout and in the customer confirmation email), it is the responsibility of the customer to make sure the recipient will sign for delivery. Chocolate Gourmet Truffles.com does not guarantee delivery of packages when the recipient is unavailable to provide a signature.
Order Cancellation
Orders under $100.00 USD can be cancelled for any reason any time before shipment occurs. Customized/bulk orders requiring special preparation according to customer requests must be cancelled two weeks prior to desired ship date.
